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Privacy Policy

This Privacy Statement applies to the handling of your Personal Information in connection with all services (social media) and websites by ecstase B.V., the legal owner of ecstase.com

In this privacy policy we call the company ecstase or ecstase.com but we always refer to ecstase B.V.

This Privacy statement describes:  

• Why we collect Personal Information.

• What Personal Information we collect and when it is collected.

• How your Personal Information is used and protected.

• When and with whom your Personal Information is shared.

• How to contact us with questions or comments.

 

Information We Collect. 

This Privacy Statement applies to Personal Information, which is information that ecstase.com (ecstase B.V.) collects from you as a customer that specifically identifies you as an individual.

ecstase B.V. may collect your P.I. (Personal Information) when you:

• Place an order from ecstase.com, other ecstase B.V. websites or via social media.

• Create an account on ecstase.com or other ecstase B.V. websites.

• Make a purchase at one of our retail stores.

• Return an item, make an exchange or submit a rebate.

• Inquire about our products or services or contact customer service.

• Request our catalog.

• Receive an ecstase B.V. gift package.

• Sign up for ecstase B.V. email or text-message updates or other promotional materials.

• Enter a ecstase or associated contest or sweepstakes.

• Are referred to us through a marketing promotion.

• Participate in a marketing survey, promotion or event.

• Apply for a ecstase B.V. credit card.

Personal Information that ecstase collects from you may include:

Name, Address, Telephone number, Fax number, Email address, transaction information, credit card, debit card or checking account information, driver’s license number and expiration date (in conjunction with merchandise returns or credit checks for credit card applications), Date of birth (in conjunction with promotions, credit card applications or credit checks), Social Security Number (in conjunction with credit card applications), Employment history (in conjunction with credit card applications), Employment history (in conjunction with credit card applications).

ecstase B.V. may also collect other information, including browsing activity on ecstase B.V. Websites, activity in response to ecstase.com emails, location information, and aggregated or statistical information regarding use of our websites to improve site performance, product offerings, and promotions and targeted advertising.  

Note: In order to provide you with a better shopping experience and to improve the quality of our services, we may combine Personal Information you submit under your account with other information that we may receive from you, from third parties or with other public information. We maintain this information, along with a record of your purchases, in restricted databases.

ecstase B.V. does not knowingly collect Personal Information from children since they are not able to even buy a product of our company.

How we use the Information we collect. 

ecstase B.V. strives to make your shopping experience easy and convenient, from your initial search for products and services through the delivery of your requested items. The information we collect helps us meet this goal by allowing us to:

• Customize your shopping experience and identify your preferences

• Confirm, process, fulfill, and track your orders

• Respond to your customer service inquiries or requests

• Inform you of special values and featured items

• Send you catalogs or promotional offers we believe will be of interest to you

• Serve you targeted advertising

• Send you ecstase B.V. email and text-message updates

• Inform you of recalls or other information on products you have purchased

• Prevent or mitigate fraud and credit risk

• Administer promotions, contests, sweepstakes, and rewards programs

• Administer ecstase B.V. credit cards

• Improve our merchandise selection, Web sites, retail experience and customer service

• Comply with applicable legal demands, laws and regulations

Your Choices Regarding ecstase B.V. Promotional Messages.

You may decide to opt out of receiving promotional messages from ecstase. To do so, please notify us by one of the following means: Send us an email to info@ecstase.com or (message through other channels to contact us e.g. Instagram, Facebook) that you want to unsubscribe or if you have additional questions regarding this privacy policy.

If you are not able to do so, you can also send us a letter to the following address in the Netherlands:

ecstase BV

Westplein 12

3016BM Rotterdam

Information Sharing.

ecstase B.V. may share your Personal Information with third parties in the following instances: We may provide your Personal Information to third parties to process this information on our behalf.

We require that these parties agree to process this information based on our instructions and requirements consistent with this Privacy Statement. We may disclose your Personal Information to: (a) satisfy applicable law, regulations, legal process or valid governmental request; (b) enforce applicable Terms of Service, including investigation of potential violations of Terms of Service; (c) detect, prevent or mitigate fraud or security or technical issues; or (d) protect against imminent harm to the rights, property or safety of ecstase, its customers or the public as required or permitted by law. We may disclose some elements of your Personal Information to third parties to notify you of offers or services that may be of interest to you. We do not share credit card or other financial information for marketing purposes. We may disclose Personal Information to third parties in connection with a merger, acquisition or sale (including any transfers made as part of insolvency or bankruptcy proceedings) involving ecstase B.V. or its affiliated companies or as part of a corporate reorganization, stock or asset sale, or other change in corporate control. We may also disclose to third parties aggregated or other information that does not identify you individually, such as how many customers viewed a particular product or web page, to conduct website analytics or to serve you targeted advertising.

Third-Party Web Sites.

ecstase B.V. and other ecstase B.V. Web sites may contain links to, or plugins or widgets from, social media or other sites operated and maintained by third parties, over which we have no control. Privacy practices on such sites may be different from our Privacy Statement. Similarly, ecstase B.V. and other ecstase B.V. websites may be accessed and used from third-party sites that we do not control. ecstase B.V. encourages you to consult the privacy policies that govern such sites before using them.

Information Security.

ecstase B.V. maintains reasonable and appropriate standards to safeguard your Personal Information. When you enter Personal Information that contains a Social Security Number, driver's license number or credit or debit card number at the designated and secured sections of ecstase B.V. or other ecstase B.V. websites, the site encrypts or encodes the information when sending it over the Internet. Personal Information that we collect and maintain is subject to physical, administrative, and technical controls that are consistent with recognized industry standards. ecstase B.V. processes Personal Information on our servers in the Netherlands and in other countries. In some cases, we may process your Personal Information on a server outside your own country in accordance with this Privacy Statement and applicable law.

Avoiding Identity Theft.

If you think someone has improperly accessed or used your Personal Information supplied to ecstase B.V. or made unauthorized purchases ecstase B.V. using your Personal Information, please contact us immediately.

Consider taking the following steps to protect yourself against fraud and identity theft: Review your account statements regularly. Carefully review your bank, credit card, and other account statements every month to ensure that all of your account activity is valid. Report any questionable charges promptly and in writing to the card or account issuer. Review your credit report from time to time. Obtain and review your credit report periodically to ensure that all your information is correct.

Changes to Your Personal Information.

To help ensure that the Personal Information we store and process is accurate, complete and current, please contact us with changes to your Personal Information by one of the means described in the section about Your Choices Regarding ecstase B.V. Promotional Messages above. Unless otherwise required by law or for legitimate business purposes, we will make good-faith efforts to correct your Personal Information when you notify us of an error or a change. To prevent unauthorized changes, we ask individual customers to positively identify themselves before we process such requests. How to Contact Us with Questions or Comments. Please direct any questions or concerns regarding this Privacy Statement or ecstase' treatment of Personal Information to us through this Web site, by emailing us at info@ecstase.com, or by writing to us in the Netherlands at:

ecstase BV

Westplein 12

3016BM Rotterdam

Upon receiving a written complaint from a customer, esctase B.V. contacts the customer directly. We will investigate your complaint promptly and diligently to address your concerns and to resolve any dispute quickly. ecstase B.V. regularly reviews its compliance with this Privacy Statement. Privacy Statement Updates. This Privacy Statement may change from time to time. ecstase B.V. will post on this document all changes to the Privacy Statement, Each version of this Privacy Statement will be identified by its effective date, found below this Privacy Statement document.

Thank you for reading the privacy Policy of ecstase B.V.

Last update date: 22-8-2019