Refund Policy

What is the policy if the product arrives damaged at my place?

Take pictures of the damaged part(s) and send them to info@ecstase.com. You will receive a full refund or we will send you a new product in case your product is damaged. Resends go out the next day and you will be provided with new shipping information immediately to the same email address.

 

What if I want to send my product back, but it is not damaged?

That is possible, you can find the return shipping address at the bottom of this page. In this case, you pay for the shipping costs.

 

What is the next step in the return process?

You can send us an email to info@ecstase.com requesting your refund. After you have posted the package to the returns address and forwarded the tracking number to info@ecstase.com, we will refund your purchase.

 

How long does it take for me to receive my fee or new product?

We aim to send a replacement product within 24 hours after the resend has been approved, the same goes for refunds.

 

How many days do I have to return something?

You have 30 days to return your product.

 

Who will pay for the return of the product?

You will have to pay for shipping the product back to us, but we we refund your initial shipping costs.

 

Return address:

ecstase B.V.

Westplein 12

3016BM Rotterdam

The Netherlands