Refund Policy
What is the policy if the product arrives damaged at my place?
Take pictures of the damaged part(s) and send them to info@ecstase.com. You will receive a full refund or we will send you a new product in case your product is damaged. Resends go out the next day and you will be provided with new shipping information immediately to the same email address.
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What if I want to send my product back, but it is not damaged?
That is possible, you can contact info@ecstase.com to receive instructions on how to do it.
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What is the next step in the return process?
You can send us an email to info@ecstase.com requesting your refund. You will receive instructions on how to refund your purchase.
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How long does it take for me to receive my fee or new product?
We aim to send a replacement product within 24 hours after the return has been approved, the same goes for refunds.
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How many days do I have to return something?
You have 10 days to return your product.
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Who will pay for the return of the product?
Returns are free.
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Return address:
If you wish to return your product, please email us to info@ecstase.com